Zebra DS9000 series Troubleshooting Guide

In the event that you're experiencing difficulties with your Zebra DS9000 series barcode scanner, please refer to the following troubleshooting guide:

Problem	Possible Causes	Possible Solutions
The illumination does not appear when pressing the trigger	No power to the scanner Incorrect host interface cable is used Interface/power cables are loose Scanner is disabled If using RS-232 Nixdorf B mode, CTS is not assisted Illumination is disabled	If the configuration requires a power supply, re-connect the power supply Connect the correct host interface cable. Re-connect cables For IBM 468x and USB IBM hand-helds, IBM table-top, and OPOS modes, enable the scanner via the host interface. Otherwise, please speak with the technical person in charge of POS hardware for further assistance Asset CTS Line Enable illumination (See this article for further information)
Scanner emits illumination but does not decode the barcode	Scanner is not programmed for the correct barcode type Barcode symbol is unreadable The symbol is not completely inside the scanner illumination Distance between scanner and barcode is incorrect	Program the scanner to read that type of barcode Scan test symbols of the same barcode type to determine if the barcode is defaced Move the symbol completely within the illumination Move the symbol completely within the field of view (Please note that AIM pattern does NOT define field-of-view) Move the scanner closer to or further from the barcode
Scanner decodes barcode, but does not transmit the data to the host	Scanner is not programmed for the correct host type Interface cable is loose If the scanner emits four long low beeps, a transmission error occurred. This occurs if a unit is not properly configured or connected to the wrong host type. If the scanner emits 5 low beeps, a conversion or format error occurred If the scanner emits low/high/low beeps, it detected an invalid ADF rule.	Scan the appropriate host type programming barcode Reconnect the cable Set the scanner's communication parameters to match the host's setting Configure the scanner's conversion parameters properly Program the correc ADF rules. For more information, please refer to the Advanced Data Formatting Programmer Guide
Host displays scanned data incorrectly	Scanner is not programmed to work with the host	Scan the appropriate host type barcode For RS-232, set the scanner's communication parameters to match the host's settings For a Keyboard Wedge configuration, program the system for the correct keyboard type, and turn off the CAPS LOCK key Program the proper editing options (e.g.: UPC-E to UPC-A conversion)
Scanner emits short low/short medium/short high beep sequence (power-up beep sequence more than once)	The USB bus may put the scanner in a state where power to the scanner is cycled o	This is normal during host reset
Scanner emits 4 short high beeps during decode attempt	RS-232 receive error	This is normal during host reset. Otherwise, set the scanner's RS-232 parity to match the host setting
Scanner emits low/high beeps using programming	Input error, incorrect barcode or Cancel barcode was scanned	Scan the correct numeric barcodes within range for the parameter programmed
Scanner emits low/high/low/high beeps during programming	Out of host parameter storage space Out of memory for ADF rules During programming, indicates out of ADF parameter storage space	Please reduce the number of ADF rules or the number of steps in the ADF rules Erase all rules and re-program with shorter rules
Scanner emits low/high/low beeps	ADF transmit error Invalid ADF rule is detected	Refer to the Advanced Data Formatting Guide for more information
Scanner emits a power-up beep after charging USB host type	The USB bus established power to the scanner	This is normal when changing the USB host type
Scanner emits one high beep when not in use	In RS-232 mode, a <bel> character was received and Beep on <BEL> option is enabled	This is normal when Beep on <BEL> is enabled and the scanner is in RS-232 mode
Scanner emits frequent beeps	Inadequate power supplied to the scanner Incorrect host interface cable is used Interface/power cables are loose	Check the system power. If the configuration requires a power supply, re-connect the power supply Verify that the correct host interface cable is used. If not, connect the correct host interface cable
Scanner emits five long low beeps after a barcode is decoded	Conversion or format error was detected The scanner conversion parameters are not properly configured Conversion or format error was detected And ADF rule was set up with characters that can't be sent for that host	Ensure the scanner conversion parameters are properly configured Change the ADF rule, or change to a host that can support the ADF rule Change the barcode, or change to a host that can support the barcode

For more information on the setup and troubleshooting of your Zebra DS9000 series scanner, please consult the user manual here.

If you are still experiencing difficulties with your Zebra scanner, please feel free to contact Tendy Support for further assistance.

Zebra Scanner is not responsive during setup