To refund an order, simply locate the order in the READY column on the ORDERS tab and select it. Once selected, the right sidebar will allow you to view and confirm the order number, customer name, date and time of purchase and purchase details such as weight limit, subtotal, tax and total paid. If you wish to proceed with refunding the respective order, simply tap on the REFUND button. Once the order has been refunded, the status of the order on the HISTORY tab will changed to “Refunded”. Once refunded, you will have the option of printing or emailing a copy of the refunded receipt to the customer.