To refund an order, simply locate the order in the "History" tab and select it. Once selected, the right sidebar will allow you to view and confirm the order number, customer name, date and time of purchase and purchase details such as weight limit, subtotal, tax and total paid. If you wish to proceed with refunding the respective order, simply tap on the REFUND button.
Once pressed, you will be asked which items you would like to refund. On top of the ability to refund delivery fee and/or tips if you wish.
Upon selecting the items and continuing the refund flow, you will be asked for the reason of the refund. A short note explaining the reasoning is required.
The reasons are:
Defective
Expired
Dissatisfied
Other
"Dissatisfied" and "Other" both have the option to re-add the inventory to stock while the other two are removed.
If multiple methods of payment were used or if you redeemed membership points as a form of payment, you are able to choose how much of each payment is refunded assuming that it lines up with the refunded total. Note: if you are refunding the entire order it needs to line up with the full cost.
Ex. 1: with only 1 payment type
Ex. 2: Membership points, cash and visa was used as payment
Once the order has been refunded, the status of the order on the HISTORY tab will changed to “Refunded”. Once refunded, you will have the option of printing or emailing a copy of the refunded receipt to the customer.
