If your new Tendy printer is not printing, or your existing Tendy printer has suddenly stopped printing receipts, there are a couple of things that you can try:
Check your printer's paper compartment to ensure that your spool of paper has not depleted, and is insert in the correct orientation
Ensure that your printer's power cable is firmly plugged into both your printer, as well as a working electrical outlet.
Restart your printer but manually turning the printer off using the power button, wait 10 seconds, and then turn the printer back on and wait for the diagnostic test print to confirm if there are any issues with your printer.
If the issue persists, you can also remove and re-add your printer in your POS settings. To do this:
First go into your POS settings and remove your printer:
Next, click on ADD A DEVICE under printer:
Select the printer connection interface (USB or WiFi) and then select your corresponding. If you are adding a WiFi printer and more than one printer is detected, please select the correct printer based on the serial number shown. If your printer is not being detected, please select TRY SCANNING AGAIN.
Once your printer has been added, please ensure that all switches for your printer are toggled on:
If your printer's startup test print displays an error message, or your printer continues to not be responsive, please contact Tendy Support for further assistance.